Frequently Asked Questions

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Simply put, we care! Your success is the most important thing to our business. If you are successful, then so are we.  We know what it takes to have a long-lasting work-from-home career and it is our pleasure to help you start yours.

We are able to personally walk you through the process and answer all of your questions. Working from home can be isolating, but we've taken the steps to ensure that you will never feel like you are in this alone.

 Our partner has been featured on The Real, CNN, and MSNBC. They are BBB accredited and have thousands of customer service professionals currently servicing the Network.

 You will take customer service calls for well-known fortune 500 companies. These calls include billing questions, technical assistance, account maintenance, sales, and data entry.

You will need:

✅ A reliable Windows 11 PC or desktop
✅ A wired headset (no Bluetooth or wireless)
✅ An Ethernet connection (no Wi-Fi)
✅ A quiet, distraction-free work environment
✅ Commitment to complete certification
✅ A positive attitude and strong work ethic

✔ Background Check
A background check (and in some cases, a drug screening) is required by third-party vendors to ensure the safety and trust of client data. This is a standard process for all independent contractors handling sensitive customer information.

• Completed online
   
• Cost ranges from $30–$75
   
• Valid for 36 months on your profile
   

✔ Certification & Training
You’ll receive all the training you need to successfully service the client of your choice.
Certification classes are 100% FREE—and we’ll be here to guide you in choosing the right client based on your goals and availability.

 All classes are taken online. You will need a computer, hard-wired high-speed internet (not wifi), and a USB headset for training. Classes are Monday-Friday, and they are generally 2-4 hours each day depended on the client that you choose. You will be able to choose, based upon the client, if you’d like mornings, afternoon, or evenings.

 Classes are between 5 days and 30 days based on the client. After you have successfully completed certification, you can begin working and getting paid. Like any training, there is going to be a lot of information and this time goes quickly, trust me! Some classes even have an 'earn while you learn phase'. This means that you'll start taking calls (and earning revenue) after about 2 weeks of class starting. All of this will be listed in the opportunity announcement (OA). 

 You will be paid twice monthly, around the 15th and last day of the month. Payments are made by direct deposit to the bank account on file.

*No checks will be mailed as we wish to ensure the receipt of your funds.

 Yes, you are an Independent Contractor and not an employee, you are responsible for your own taxes. No taxes will be deducted from your earnings. We will provide you with a 1099-MISC at the end of every year.

*Please speak with your tax preparation service regarding information on filing a 1099-MISC.